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Cancellation and Refund Policy
Last Updated: April 5, 2025
Order Cancellation
Orders can be cancelled within 24 hours of placing them, provided they have not been shipped.
To cancel an order, please email us at orders@saverha.in with your order number.
Once an order has been shipped, it cannot be cancelled but may be eligible for return.
Returns and Exchanges
Returns are accepted within 7 days of delivery.
Items must be unworn, undamaged, and in their original packaging with tags attached.
Earrings returned for hygiene reasons can only be accepted if the original seals and packaging remain intact.
Return Process
Email returns@saverha.com with your order number and reason for return.
Wait for our confirmation and return authorization.
Ship the items back to the address provided.
Important: Customers are responsible for all return shipping costs. The original shipping fee is non-refundable.
Refunds
Refunds will be processed within 7-10 business days after we receive and inspect the returned items.
Refunds will be issued to the original payment method used for the purchase.
The original shipping costs and return shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the item. We will arrange for a replacement or refund at no additional cost to you.
Jewelry Swap Program
For participants in our jewelry swap program, please refer to the specific terms provided in the program documentation.
Shipping and Delivery Policy
Last Updated: April 5, 2025
Shipping Information
We process orders within 1-2 business days.
Free shipping is provided on all orders above ₹499.
Orders below ₹499 incur a shipping fee of ₹50.
We currently ship only within India.
Delivery Timeframes
Metro cities: 3-5 business days
Other cities and towns: 5-7 business days
Remote areas: 7-10 business days
These timeframes are estimates and may vary depending on external factors beyond our control.
Tracking Information
A tracking number will be provided via email once your order has been shipped. You can track your package's status using this number.
Shipping Carriers
We primarily use reliable courier services including:
BlueDart
Delhivery
India Post
Undeliverable Packages
If a package is returned to us because it could not be delivered:
We will contact you to arrange redelivery.
Redelivery may incur additional shipping charges.
If the package remains undeliverable, we will process a refund minus the shipping costs.